• Manager, Information Systems

    Job Locations US-MD-Rockville
    Category Information Technology
  • Overview

    TITLE: Manager, Information Systems
    RESPONSIBLE TO: Senior Director, Information Technology
    DIVISION/DEPT: Operations/Information Technology
    SUPERVISES: Sr. Systems Engineers
    Contractors and Vendor Technical Resources
    FLSA STATUS: Exempt

     

    This position is located in our Rockville, MD office.

    Responsibilities

    • Manage GII’s Information System team of developers and successfully project-manage GII’s internal and external software development function in programming, testing, training, releasing, documenting, and software development, and application maintenance according to business needs.
    • Provide Technical Application and Software development and architectural leadership, develop and enforce best practices and provide administrative support.

     

    SPECIFIC DUTIES:
    • Support the Senior Director of Information Technology in development of an annual application roadmap, departmental budget, and resource planning.
    • Effectively manage project stakeholder expectations and lead the technical analysis and design phases to formally document stakeholder requirements.
    • Coordinate business analysis, application development, database development, and training activities pertaining to application implementation and enhancements.
    • Successfully project-manage software development projects that deliver against project goals and meet stakeholder requirements.
    • Utilize project management techniques including project initiation, project planning prioritization, risk identification and management, tracking and communication.
    • Contribute to roll out and implement roll-out plans for new releases; coordinate with IT operations and communications team as needed.
    • Develop and implement communication strategies to keep supervisor, stakeholders and other constituents informed of progress.
    • Carry out procurement duties according to GII policy including but not limited to; procurement, contracting, and personnel management.
    • Manage and nurture vendor and contractor relationships that provide IT services to team projects.
    • Supervise and mentor GII’s Information Systems team of developers providing technical direction, coordination and motivation. Carry out annual and semi-annual performance appraisals and facilitate professional development opportunities.
    • Develop high quality and secure web-based systems that meet stakeholder’s needs.


    RELATIONSHIPS:
    Internal: Frequent contact with GII staff, daily contact with technical resources, Senior Director Information Technology and occasional contact with Vice President Information Technology.
    Goodwill Members: Frequent contact with members to elicit requirements, coordinate validation, and ensure user friendliness or deployed solutions.
    Outside: Establish and maintain interactive relationships with information technology professionals and associations. Outside vendors and contractors as needed based on requirements and budgets.
    Government Officials: N/A

    Qualifications

    SKILLS NEEDED:
    • Extensive personnel management experience is required.
    • Experience leading web-based software development initiatives and supervising software developers.
    • Outstanding project management skills with successful track record leading projects that meet objectives
    • Experience managing daily operations in the areas of Internet technologies, Web platform, CRM, and ERP platforms, including product enhancements and end-user support.
    • Experience managing vendor and contractor teams.
    • Demonstrated Microsoft SharePoint experience
    • Demonstrated Microsoft Dynamics CRM experience
    • Demonstrated Single Sign On experience
    • Demonstrated Experience with C#, .Net, PHP, Python
    • Outstanding ability to communicate orally and in writing. This includes the ability to communicate complicated technical information to non-technical audiences and to implement communication strategies to keep stakeholder informed of progress.
    • Ability to set, manage and meet deadlines under stressful and changing conditions and circumstances.
    • Outstanding customer service skills are required.
    • Strong analytical/design, organizational and problem solving skills.
    • Minimum five years of progressive experience with technical project management.
    • Ability to travel occasionally.
    • Other duties as assigned.


    EDUCATION:
    Bachelor’s degree in information technology or related field; or equivalent combination of education and experience.


    EXPERIENCE:
    Five or more years of information technology experience.


    DECISION MAKING:
    Reviewing and evaluating technological options to determine their current or potential application to GII.


    SUPERVISION:
    Broad – Considerable latitude is given to the position to carry out the work objectives.


    PHYSICAL EFFORT:
    Sedentary, lifting 10 lbs. maximum (computers) and occasionally lifting and/or carrying such articles as files, ledgers and dockets. Walking and standing are required only occasionally.


    EMOTIONAL EFFORT:
    Moderate, occasional short deadlines, requiring some overtime. Work environment occasionally hectic with occasional periods of high stress.

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