• Senior Director of Information Technology

    Job Locations US-MD-Rockville
    Category Information Technology
  • Overview

    TITLE:     Sr. Director, Information Technology

    RESPONSIBLE TO:     Vice President, Information Technology

    DIVISION/DEPT:        Operations/Information Technology

    SUPERVISES:             Manager, Information Systems                                              

    FLSA STATUS:            Exempt


    Are you an experienced IT professional with application and software expertise?  Do you possess superior project management and leadership skills?  Are you able to work well within a diverse team and have supervisor experience?  Yes?  Then apply for GII's Senior Director of Informtation Technology role today and become a member of our dynamic team.  This position reports directly to the Vice President of IT and helps to guide the strategic initiatves of the department.  This role is based in our Rockville, MD office which offers free daily parking and is also metro accessible. Please review the full job description and feel free to send any questions to HR@goodwill.org. 


    • Lead Goodwill Industries International’s (GII) application development initiatives under the guidance of the Vice President of IT by managing multiple development teams to create new and enhance existing products
    • Successfully project manage the IT department’s application development portfolio of projects to completion against objectives and conduct systems analysis to ensure projects meet stakeholder expectations and needs.
    • Develop, implement and enforce effective software development principles and provide technical oversight for the organization.



    • Manage projects and staff in the development and implementation of new software products to solve business problems on time and within budget. 
    • Engage, develop and motivate personnel, retaining top departmental talent.
    • Successfully project manage application development projects and effectively identify and mitigate risks to goals, schedule and cost.
    • Prioritize projects and align departmental and non-departmental resources including vendors. This will include the procurement of third-party tools and services in accordance with GII’s procurement policy.
    • Monitor availability of software systems and successfully manage through outages, including delivering communications to end-users and internal staff, working with third-party vendors and internal operations staff.
    • Develop and negotiate contracts with third-party vendors.
    • Maintain and nurture customer relationships and prepare customers for the introduction of new technology.
    • Design and carry out software implementation principles and strategies.
    • Conduct systems analysis through customer interviews to effectively assess and document technological needs.
    • Research, prototype and test solution sets to business problems, develop business plans and cost models, including forecasting expenses for presentation to the VP of IT and other GII executives.
    • Develop annual department budget, track expenses to actuals, forecast expenses and document budget variances.
    • Regular communication with project team, senior management, Goodwill members and other stakeholders. Provide routine status updates to the VP of IT and stakeholders.
    • All other duties as assigned.


    • Internal:  Daily interaction with VP of IT and with project team to assess project status and provide direction and support.  Routine interaction GII departments and project sponsors to gather, assess and report project status and other technology needs.
    • Goodwill Members:  Level of interaction dependent on the scope of the project.  Interaction may be required, but not limited, to gathering system requirements, providing project updates, marketing and conflict resolution.
    • Outside:  Interaction with vendors will be required to develop, maintain and nurture relationships, oversee development efforts and for product procurement.
    • Government Officials:  N/A



    • Exceptional project management skills and experience successfully managing high-profile software development projects including risk management, resource allocation and prioritization.
    • Exceptional people management experience and leading and motivating software development teams.
    • Exceptional analytical skills and the ability to effectively help customers to understand their technological needs.
    • Exceptional oral and written communication skills to professionally deal with and negotiate with persons of all levels to maintain relationships and to resolve conflicts.
    • Extensive budgetary skills including the development of operational and capital budgets, monitoring expenses, reporting variances and forecasting end of year spending.
    • Extensive experience working with Microsoft stack is preferred, including, but not limited to, Microsoft Dynamics CRM and Microsoft SharePoint 2016.
    • Extensive experience developing technical legal contracts to procure IT services and resources.
    • Experience supporting research and development efforts, including construction of prototypes and carrying out pilot studies.
    • Ability to identify and effectively communicate technological benefits to non-profit organizations.
    • Ability to identify, design and implement technological solutions for non-profit organizations.
    • Ability to implement federally compliant procurement procedures, including having familiarity with HIPAA and its’ effects on technological solutions.
    • Ability to create and present detailed business plans and executive summaries.
    • Experience developing and maintaining Incident Response, Business Continuity and Disaster Recovery plans.


    Bachelor’s Degree in computer science or related field or equivalent combination of education and experience.

    Minimum five years project management, integration and leadership experience.

    Priorities, costs, formats and responsibility of assignments.

    Regular – Latitude is given to this position to select appropriate procedure(s).  The work is reviewed for the approaches, procedures and methodologies used to complete the work.  Some guidance and review may be required on special or unusual work problems and projects.

    Sedentary, lifting 10 lbs. maximum and occasionally lifting and/or carrying such objects as files, ledgers and dockets.  Walking and standing are required only occasionally.   May require long hours at a computer terminal.  Occasional travel required.

    Moderate, occasional short deadlines, requiring some extended hours beyond 40.  Work environment occasionally hectic with occasional periods of high stress.  



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