• Virtual and Volunteer Services Program Manager

    Job Locations US-MD-Rockville
    Category Strategy & Advancement
  • Overview

    TITLE:                         Virtual and Volunteer Services Program Manager
    TO:    Digital Skills Program Director
    DIVISION/DEPART:    Strategy and Advancement/Mission Advancement

    SUPERVISES:            N/A

    FLSA STATUS:           Exempt

    INCUMBENT:              None


    An effective program manager is needed immediately to join a team of professionals in supporting local Goodwill® organizations across the U.S. 

    Line of authority: CEO > SVP > Senior Director > Digital Skills Program Director> Virtual and Volunteer Services Program Manager 


    This position can be located at the Goodwill Member Servics Center (MSC) in Rockville, MD or remote.


    · Engage and support local Goodwill® organizations as they integrate virtual tools and resources to support mission priorities and organizational initiatives.

    · Coordinate and lead the engagement and support of local Goodwill organizations and GII mission team members in incorporating effective in-person and virtual volunteer strategies.


    1. Coordinate and lead conference calls, webinars, on-line forums and virtual and in-person trainings for local Goodwill organizations to share and learn about virtual and blended-learning strategies.

    2. Curate, document and share a virtual tools clearinghouse demonstrating how local Goodwill organizations are using digital technologies to support, enhance and expand mission results.

    3. Document and disseminate effective virtual and blended learning practices and member success stories.

    4. Coordinate and lead virtual services and volunteerism affinity group that identify, document and share effective practices.

    5. Engage stakeholders and local Goodwill organizations in successful project completion and associated actions with improvement plans as needed.

    6. Equip and lead team members to be advocates for virtual services.

    7. Manage grant-related budgets, spending plans and performance outcomes.

    8. Lead data validation and reporting with analysis for GII leadership and subgrantee CEOs and regular progress reports for the funder.

    9. Coordinate and lead conference calls, webinars, on-line forums, and virtual and in-person trainings for local Goodwill organizations and corporate partners to support high-quality volunteer opportunities.

    10. Document effective volunteerism practices and member success stories to curate and disseminate via virtual and face-to-face mechanisms.

    11. Work in collaboration with GII team members, local Goodwill organizations and professional associations to share volunteer opportunities.

    12. Other duties as assigned.



    Internal: Work as a member of the GII team to coordinate projects and support activities.

    GII Members: Frequent contact with local Goodwill organizations.

    Outside: Frequent contact with national and local organizations.

    Government Officials:  Engage representatives of government agencies.


    A. Ability to lead and support others to achieve goals and objectives via excellent project and people management skills.

    B. Demonstrated knowledge of and experience with volunteer and virtual services, career navigation and advancement, and employability skills.

    C. Ability to represent GII and liaise with national partners and manage daily interactions with teams to achieve common goals.

    D. Operate effectively in corporate and non-profit environments.

    E. Ability to compile and analyze data to inform volunteer strategies.

    F.  Skilled in building, cultivating, and maintaining partnerships, particularly with businesses.

    G. Ability to work independently on multiple tasks within established guidelines and engage multi-functional teams in achieving targeted outcomes.

    H. Ability to conduct on-line presentations and build virtual communities of practice.

    I.  Computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook); experience with MS Project and virtual learning systems.

    J.  Skilled in consultative approaches and demonstrated ability to provide exceptional customer service.

    K.  Excellent written and oral communication skills; ability to communicate effectively on the telephone and electronically with individuals and groups while relating effectively with others.

    L. Ability to collect and analyze data and draw meaningful conclusions.

    M. Ability to perform travel as needed.


    Bachelor’s degree in relevant field, or equivalent combination of experience and education.
    A. Five or more years in the field of volunteer management, virtual services, instructional design, workforce development, marketing and/or communications.

    B. Three or more years in project or program management, preferably management of grant- funded projects.

    C. Experience training, recruiting or other human capital related services preferred.

    D. Demonstrated ability to broker and provide online training and establish effective partnerships.

    E. Demonstrated networker who is able to rapidly establish credibly in the business community.

    F.  Knowledge of national corporate landscape and employment trends.

    G. Ability to lead, willingness to be led, and effective in situational leadership.

    H. Experience building communities of practice that support adults in achieving self-sufficiency, employability and career goals.
    Decision making on developing systems, scheduling projects, determining priorities, appropriate responses to identified needs, communication to Goodwill members and consultative guidance to improve performance and corrective action as necessary. Ability to work independently with Goodwill members and external partners to develop recommendations for solutions and build partnership. Ability to facilitate collaborative groups/teams to decisions.

    Regular – General supervision is conducted via one-on-one meetings, e-mail, and scheduled reviews. Latitude is given to the position in carrying out its work assignments. Work is the responsibility of the employee, and is monitored for accuracy and completeness.

    Sedentary, lifting 10 pounds maximum. Walking or standing is required only occasionally and may be accommodated. Requires long hours at a computer. Requires occasional local and out-of-town travel.

    Work environment usually hectic with periods of high stress. Moderate deadlines require some overtime. Will need a positive attitude to meet daily challenges.


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