Digital Careers, Program Director

Job Locations US-MD-Rockville
Category Strategy & Advancement




TITLE:                                Digital Careers Program Director

RESPONSIBLE TO:          Director of Mission Resources

DIVISION/DEPT:               Mission Advancement

SUPERVISES:                  Digital Careers Program Specialists, Careers in Technology Program Manager, & Virtual Services & Volunteerism                                                  Program Manager

FLSA STATUS:                 Exempt

INCUMBENT:                    N/A    



1. Lead GII’s support of local Goodwill® organizations’ digital skills training initiatives.
2. Engage local Goodwill organizations and national partners in advancing digital skills awareness, training and careers.
3. Lead GII’s digital skills team in collaborating with others to advance Goodwill mission.
This position is supported by a grant and continuance is dependent upon on-going funding.


1. Engage local Goodwill organizations, businesses and credentialing partners in creating virtual and on-the-ground systems that equip persons served and employed with digital skills and digital career success.
2. Provide technical assistance to Goodwill organizations and their business and credentialing partners to improve digital career navigation outcomes.
3. Coordinate multiple communications strategies with internal and external audiences in collaboration with the GII marketing, digital and communications team.
4. Lead collaborative work with Goodwill organizations, community college and other credentialing associations, military and veteran organizations, industry associations, businesses, and other national networks.
5. Manage grant vendor relationships and deliverables to ensure quality and on time performance.
6. Convene and lead regular meetings with stakeholders to support and monitor programmatic success and fiscal progress by Goodwill organizations to facilitate timely course corrections. Produce reports on the same.
7. Collaborate with stakeholders and partner organizations to plan/execute regional and national digital skills learning events.
8. Analyze data to identify effective practices and document local Goodwill partnerships with technology-related organizations and businesses to support analysis and replication.
9. Cultivate and maintain relationships with key contacts within partner and potential partner organizations.
10.Manage creation, refinement and deployment of a digital skills web-based information clearinghouse and playbook that can be accessed by Goodwill organizations and other partners.
11.Identify, develop and deploy strategies for the people Goodwill serves and employs to expedite their pathways to basic digital skill awareness and acquisition that support digital credential completion and careers.
12.Engage Goodwill organizations in reporting data regarding digital skills awareness, basic skills training, career skills training, and credentials earned by persons served and employed; analyze the data and issue aggregate and other reports at least quarterly.
13.Lead GII’s digital skills attainment initiatives and data collection measures.
14.Apply detailed knowledge of all relevant laws, rules, regulations and instructions to guide GII subgrantees in grant implementation.
15.Prepare quarterly progress reports with analysis for subgrantee and GII leadership, regular progress reports for funders, and other reports as required.
16.Manage or leverage external technical assistance as needed to ensure success.
17.Lead successful completion of project via action plans and/or program improvement plans.
18.Manage GII’s portion of the grant and its budget as well as oversee performance and spending by Goodwill subgrantees.
19.Catalyze program expansion as appropriate and feasible.


A. Internal: Daily contact with GII team to coordinate projects and support activities.
B. GII Members: Frequent contact with Goodwill organizations engaged in digital skills initiatives and some contact with other Goodwill organizations to provide other support and assistance in related services.
C. Outside: Contact with community college associations, credentialing partner organizations and their representatives, industry associations, funders, other national organizations operating similar grant programs, national employers and others as designated.
D. Government Officials: Occasional contact with government and department personnel.

A. Excellent management and leadership skills with the ability to work with a wide array of team members from different departments and levels within GII, the Goodwill network, credentialing partners, businesses and others.
B. Demonstrated ability to lead multiple individuals on a team and both in and outside a local office.
C. Excellent organizational skills that ensure quality and on-time delivery: planning, ability to prioritize projects, manage multiple tasks simultaneously, set and meet deadlines, and adhere to schedules.
D. Strong analytical skills. Ability to use data to inform decision-making and coach organizations on the use of data. Ability to perform moderately difficult mathematical operations and data visualization to track and report performance and grant spending.
E. Excellent oral, written, and presentation communication skills.
F. Grant and budget management expertise.
G. Strong Microsoft Office skills including Word, Excel, PowerPoint and Project.
H. Strong problem solving and process improvement skills.
I. Ability to engage in effective strategic thinking and tactical execution.
J. Ability to operate with minimal supervision and demonstrated self-initiative.


EDUCATION: Minimum of bachelor’s degree in business management, social or human services, or
education; master’s degree preferred. Specific project management or grant management
training desired.


1. Previous work experience with credentialing entities and/or partnerships
2. Experience with career pathway development preferred.
3. Experience in face-to-face and virtual training development and presentation.
4. Five or more years of project or grant management experience.
5. Experience managing project operations in multiple locations.
6. Experience with grant performance and reporting requirements.


DECISION MAKING: Ability to work independently and make decisions aligned with general program goals, objectives and policies.


SUPERVISION: Latitude is given to the position in carrying out work its work assignments; works
under general supervision.


PHYSICAL EFFORT: Medium, lifting 50 pounds maximum with periodic lifting and/or carrying of objects weighing up to 25 pounds; this may be accommodated. Requires travel.


EMOTIONAL EFFORT: Moderate; occasional short deadlines requiring extended hours. Work environment periodically hectic with occasional to frequent periods of high stress.


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